Account and help
Troubleshooting
Something not working? Start here.
Invite code problems
- Invite code not found: check the code in your email or WhatsApp. Copy and paste it rather than typing it.
- This invite code is no longer valid, has already been used, or has reached its usage limit: ask us for a new one.
- Could not check the code right now: check your internet connection and try again.
Session expired
For your safety you are logged out after a while. Log in again at indsure.in/agent/login. Anything you saved is still there.
A policy will not upload or check
- PDF files only: photos and Word files cannot be read. Ask the insurer or customer for the PDF.
- File too large: each file must be under 25MB.
- Password-protected PDF: remove the password first, then upload again.
- The check took too long: try again from Needs Attention.
- No policy checks left: see Plans and policy checks.
Renewals is empty
Renewals shows the policies you added to your leads. Open a lead and add the policies they already hold. See Renewals.
WhatsApp does not open
Check that the number is a 10-digit mobile number. If WhatsApp still does not open, press Copy and paste the message into WhatsApp yourself.
My page does not show online
Open My Website and press Publish my page. Until you do, nothing goes online.